FAQ
Frequently Asked Questions
Everything you need to know about shipping, returns, and how to get the most from Lummmy.
Shipping & Returns Questions
Handling Time1-2 business days
Free Standard Shipping WorldwideExpect your package to arrive within 3 to 12 business days. We offer this service at no cost to you.
Expedited Shipping WorldwideFor those needing their items sooner, we offer expedited shipping at a flat rate of US$9.95. Expect your package within 3 to 7 business days.
We ship worldwide.
Yes! All orders made on our site come with a 90 day guarantee. If you are not happy with the results you have 90 days to return your order for a full refund!
9800 El Camino Real #1042, Atascadeero, California, 93422, United States of America
No, Lummmy is not responsible for any costs associated with returns. All returns must be paid for by the customer and shipped with tracked shipping.
While the price shown on our website is in your local currency, all orders are processed in USD. If the currency exchange rate changes you may be charged slightly less or more based on the exchange rate that day.
Eligibility for ReturnReturns are accepted only after the product has been properly used as intended for the full 90-day period following receipt. To be eligible for a return, proof of use and purchase is mandatory for processing returns.
Return Shipping ResponsibilityThe customer bears the responsibility and cost of return shipping. We advise using a tracked shipping method for secure and verifiable returns.
Refund ProcessingUpon receiving the return, we will inspect the item and process your refund if the return criteria are met. Refunds are issued to the original payment method. Please allow 7-12 business days for the refund to appear in your account.
Refund DenialWe reserve the right to deny a refund if the returned product does not meet our return criteria or is returned beyond the stipulated return window.
Product Questions
Most Lummmy products are safe and effective for people of all ages. Whether you're staying active, supporting recovery, or simply prioritizing self-care, our solutions are designed with flexibility and safety in mind.
Most products are intended for daily or regular use. Consistency is key - using Lummmy as part of your routine helps support long-term results and overall wellness.
Yes. Many of our products are developed in collaboration with wellness experts and health professionals to ensure they meet high standards for safety, comfort, and effectiveness.
No prescription is needed. All Lummmy products are available for direct purchase and are safe to use at home, with no special approvals required.
If you have any other questions or need personalized assistance, feel free to reach out to us at [email protected] or call us at +1 805-538-2379. Our support team is here to help you.
For questions about your order status, please visit our Track Order page.